Manoj Kumar Mishra

Manoj Kumar Mishra heads the client services and Delivery group in the organization. He is responsible for ensuring excellent service delivery. Manoj thrives a visionary leadership and management of service delivery for multiple Data Center Services and Products.
Managing global clients while coordinating resources across multiple geographic locations. Manoj balances between leading traditional support processes and Professional & Creative Services.He makes it sure that continual achievement of critical metrics in Client Services ,Satisfaction Parameters, SLA, Quality are met. Manoj manages the budget spend for the division in an optimal manner. He mentors leaders in his team and ensure effective succession management and implementation of best practices in talent management through close coordination with the HR Team. Manoj implements the best practices for people, process and performance management to ensure continual improvement and better the existing level of achievement of critical metrics.